MRI Software has partnered with Access PaySuite — the UK's largest bank-independent payment service provider — to bring native, fully integrated payment processing to MRI clients. Every channel, every payment type, updating MRI in real time. No middleware. No overnight reconciliation runs. No manual data transfers.
Only solution with native MRI ecosystem integration — zero data duplication across all channels. Every payment updates MRI the moment it is made.
Housing sector-specific features as standard — including rent payment plans, income management, and multi-stream Direct Debit. Not generic payments bolted on.
Predictive analytics and reporting built in — income teams get early visibility of at-risk accounts, not a picture that runs overnight.
Industry-leading 99.99% uptime SLA with full redundancy, disaster recovery, and business continuity. PCI DSS Level 1 and ISO 27001 certified.
Six buyer types you're likely to encounter. Each has a different angle — go to Context → Personas for the full openers and signals.
Arm yourself with the right framing for who you're speaking to — and understand what's likely driving their frustration with their current provider.
Every MRI client is a valid conversation. These signals help you prioritise who to call first — the stronger the signal, the shorter the likely sales cycle.
Lead with the angle that matters most to whoever you're speaking to. The opener is a conversation starter — not a script.
These are the frustrations MRI clients commonly express about their current payment provider. Use them to validate pain you've already heard — not as a script to lead with.
"Manual processes and double-entry between systems — time-consuming and prone to error."
"No significant updates — the platform hasn't kept pace with what residents expect or what the regulatory environment requires."
"A narrow range of options that doesn't reflect the diverse preferences of residents — no Open Banking, limited digital wallet support."
"No real-time visibility — income teams are always working with yesterday's picture and can't respond quickly to payment events."
"MRI clients are increasingly aware that a purpose-built, native integration exists. Peer organisations are already using it."
Read before any client conversation. Consistent language builds credibility — inconsistent language undermines it.
* Figure sourced from pre-sales materials — pending commercial validation. Do not quote externally.
Use these questions to find where payment friction exists and give yourself a reason to introduce Access PaySuite. You don't need to present or demo — that's what your buddy is for.
Pick the questions relevant to what you already know about the account — you don't need to run through all of them. The goal is to hear something that gives you a natural reason to make the introduction.
Common pushback and how to respond. The goal isn't to overcome objections — it's to reframe the conversation around the client's actual situation.
How to articulate outcomes without over-claiming. Use these to respond to "so what does this actually do for us?" — not as an opening pitch.
Pick the campaign that fits what you heard, send it with the relevant asset, and move toward a warm introduction with your Access PaySuite buddy.
You don't yet know which product angle will resonate, or this is a genuine cold introduction to the partnership. Use it across your whole book before deciding which product campaign to follow up with. It's the entry point — awareness before specifics.
Any existing MRI Software housing association client where you haven't yet had a payment conversation. Works across all personas. Once you get a reply, use what they say to route into Smart Mobile, Direct Debit, or Real-Time Payments.
Staff are taking payments in the field — doorstep visits, on-site collections, rechargeable repairs. The client has mentioned field payment collection as a pain or workaround.
Income teams, housing officers, repairs teams. Especially relevant where staff are currently taking card details over the phone or logging payments manually after a home visit.
Recurring income beyond core rent is manual or fragmented. Service charges, rechargeable repairs, or sundry income still running through ad hoc processes.
Finance directors, head of income, revenues managers. Anyone responsible for recurring income beyond the core rent book.
Manual reconciliation, data lag, systems not joined up — or use this as the default if you're not sure which angle to lead with. Broadest entry point.
Income teams, IT, finance. Anyone who has mentioned reconciliation overhead, overnight runs, or data not being current in MRI Software.
Access PaySuite came up in an account review, a call, or any meeting. Send within 24 hours while the conversation is fresh.
The relevant sector flyer — HA or LA. Available in Asset library. Personalise the [PERSONALISE] section with something specific from your conversation.
This is Wayne's original shorter intro email. It's included here for reference while it's assessed alongside the other campaign emails. Do not use for client outreach until reviewed and approved.
A shorter, more direct cold intro — alternative to the partnership intro sequence above. Review pending to determine whether it has a distinct role alongside the longer campaigns.
Match the asset to the campaign. All available assets are in the Asset library — open or download from there.
Send with the HA or LA sector flyer. Available in Asset library.
SmartMobile one-pager — pending adaptation for housing context. See Asset library.
DD overview — pending adaptation for MRI housing audience. See Asset library.
Integration one-pager — pending confirmation of scope with Paul Barber. See Asset library.
When a client has expressed genuine interest — replied to an email, asked a question in a meeting, or said they'd like to know more — that's the moment to bring in your Access PaySuite buddy. You don't need to have all the answers. Your role is to make the introduction and stay across the account.
Once Access PaySuite has taken the lead, your role is to maintain the client relationship and flag any changes in the account — new contacts, budget cycles, contract timing, or changes in strategic direction — back to your buddy.
Assets ready to open or send are marked with a teal button. Pending assets show with a dashed border — included as placeholders so you can see what's coming.
Full discovery and objection handling guide. Qualifying questions, pain point responses, persona openers, and proof points. Use before or during any client call.
↓ Download PDFOne-page leave-behind covering native MRI integration, all-channel payments, and trust credentials. HA-specific language throughout.
↓ Download PDFSame format as the HA flyer, adapted for council audiences. Uses "revenues team" and "citizens" language. Covers multi-stream income management.
↓ Download PDFLonger-form email for Finance Directors, Procurement, or where a written brief is expected before a meeting. HA and LA variants in Follow-up → Email campaigns.
→ See Follow-up tabNeeds adapting for the MRI housing audience before it can be shared externally. Current version is NHS/council tax focused.
Current version is NHS-framed — needs adapting for housing context before use in MRI client conversations.
Universal one-pager covering HA, LA, and NHS integration points. Pending confirmation of NHS/LA scope from Paul Barber.
Housing-specific SmartMobile overview, approximately 1 minute. To be linked in Smart Mobile Email 2 once received.
Direct Debit overview (~1 min) and MRI × Access PaySuite integration walkthrough. Integration video pending sandbox (expected mid-June).
Wayne's original shorter intro email. Included for reference while it's assessed alongside the other campaign emails. Do not use for client outreach until reviewed.
Full product and technical detail for IT, procurement, and finance conversations. Use this when a client needs to understand what's under the hood — not as an opening pitch.
Internet payments, secure gateway, Direct Debit, SmartMobile field payments, IVR, Open Banking
Verify platform — identity verification, KYC, AML screening via 30+ data vendors
Collections portal, automated payment reminders, Promise to Pay, SMS and email links