Access PaySuite

Next-Generation Payment Processing for Housing Organisations

We will work with you to deliver simplified and secure payments, to enable your customers to make payments anytime and anywhere. We are focused on delivering payment choice for every generation, ensuring inclusivity and accessibility, while bringing together all your payments into one place.

MRI is the trusted housing sector software specialist, delivering comprehensive solutions to over 20,000 organisations globally. MRI is partnering with Access PaySuite to represent the next evolution in payment processing, specifically engineered to meet the unique operational and compliance requirements of housing organisations while seamlessly integrating with existing MRI ecosystems.

Competitive Advantage at a Glance

Feature Category Access PaySuite AllPay PayPoint
Payment Channels ✔ All channels (online, mobile app, IVR, direct debit, cash, ApplePay, Google Pay, Open Banking) ✔ Most channels (Older technology and limited mobile presence) ✔ Basic channels (strong cash network)
Income Management ✔ Full income management suite with arrears prevention ○ Basic income tracking only ○ Limited income management features
Integration ✔ Native MRI integration across all channels ○ Limited integrations ○ Basic API only
Real-time Reconciliation ✔ Instant automated reconciliation ○ Daily batch processing ○ Manual reconciliation
Resident Portal ✔ Off the shelf, self-service portal, advanced Payment check out options with payment plans ✔ Standard portal ○ Basic payment pages
Analytics & Reporting ✔ Predictive analytics dashboard with arrears forecasting ○ Standard reporting ○ Basic reports
Support ✔ 24/7 dedicated housing sector specialists ○ Business hours only ○ General support team
Implementation ✔ 6-week average deployment ○ 6-10 weeks ○ 6-10 weeks
Total cost of ownership ✔ Up to 40% reduction v's competition ○ Standard industry rates ○ Higher fees for digital channels

Unique Selling Propositions

Only solution with native MRI ecosystem integration - zero data duplication across all channels
Housing sector-specific features as standard including rent payment plans and arrears management
Predictive analytics dashboard and reports for early intervention and proactive arrears prevention
Industry-leading 99.99% uptime SLA with full redundancy and DR/BC

Transform Your Payment Operations

⚡ Operational Efficiency

Reduce payment processing time by 65% through automated reconciliation and intelligent payment routing, freeing staff to focus on resident services rather than manual data entry.

💰 Cost Reduction

Total cost of ownership including one off hosting and transactional costs reduced by up to 40% with optimised payment routing and elimination of duplicate data entry.

😊 Enhanced Resident Experience

Increase resident satisfaction scores by 50% with 24/7 self-service options, flexible payment plans, and instant payment confirmations across all channels.

📈 Improved Cash Flow

Accelerate rent collection by 3-5 days with real-time processing and reduce arrears by 25% through predictive analytics and early intervention tools.

🔄 Seamless Integration

Eliminate 100% of manual data transfers between systems with native MRI integration, reducing errors and ensuring complete audit trails.

✔ Future-Ready Compliance

Stay ahead of regulatory changes with automatic compliance updates and built-in safeguards for vulnerable residents, including breathing space protocols.

Strategic Discovery Questions

Current Position:

1: "Tell me about your current payment solution, which payment channels do you offer, and from who?"
2: "Who besides yourself is involved in income collection strategies, and how do you evaluate the effectiveness of the service to your tenants"
3: "How happy are you with your current providers service?"
4: "When does your existing contract expire?"
5: "What are your strategic plans for your organisation in the next financial year, and how are you looking to achieve these goals?"
Pain Point Identification:
1: "What percentage of your payment processing time is currently spent on manual reconciliation, and what could your team achieve if this was automated?"
2: "Which payment-related issues generate the most resident complaints or staff overtime - is it failed payments, reconciliation errors, or lack of payment options?"
3: "Are data protection and industry security requirements such as PCI DSS an overhead that requires additional priority as Cyber Security climbs the risk agenda?"
4: "Are your staff able to take real time payments on the doorstep and allocate the income to the correct accounts?"
5: "Are your payment channels fully integrated with your housing management platform saving time in re keyig data for both account and payment reconcilliation?"
Strategic Priorities:
1: "How does payment modernisation align with your broader digital transformation goals, and what metrics would demonstrate success to your board?"
2: "Plan for Proactive Tenant Financial Support and Debt Prevention providing targeted financial advice and support for tenants, including early-intervention strategies?
Integration Requirements: "Beyond your HMS, which other systems need payment data, and how much time do you currently spend transferring data between them?"
Resident Demographics: "What percentage of your residents struggle with traditional payment methods, and how important is financial inclusion to your organisation's mission?"
Compliance Concerns: "With upcoming regulatory changes around consumer duty and vulnerable residents, how confident are you in your current provider's ability to keep you compliant?"
Success Metrics: "If we could reduce your arrears by 25% and processing costs by 40%, what impact would that have on your organization's strategic objectives?"

Benefits of moving to Access PaySuite

Improved Tenant satisfaction: "Wider range of payment options and real time data access enhancing overall experience"
Operational Efficiency: "Real time data access and innovative features will streamline payment processing"
Future Proofing: "With a modern and evolving system we can future proof our operations and remain adaptable to changing tenant needs"
Cost Savings: "Significant cost saving of 500k over 5 years"
Joined up system: "Fully integrated payment and income processing solution"

Why Housing Associations are looking at alternatives

Lack of integration: "No real time integration requires manual processes and double entry on systems, that are prone to error."
Lack of Development: "Not introduced significant updates resulting in static and outdated payment applications"
Limited Payment options: "Currently offering a narrow range of payment options which doesn't cater to the diverse preferences of our tenants"
Data Delays: "Absence of real time data access hampers the ability to make informed decisions and respond promptly to payment issues"
Increased Awareness: "That MRI and Access PaySuite can offer a solution designed specifically for Social Housing."

Ready to Transform Your Payment Operations?

Partner with MRI to transform your payment operations with Access PaySuite - the only solution built specifically for housing organizations by housing sector experts. Schedule a personalized demonstration to see your potential ROI calculated with your actual transaction volumes, or start with a no-obligation proof of concept to experience the difference firsthand.

Schedule Demo Watch Karbon Homes Case Study

Watch Our Introduction

Learn more about how Access PaySuite can transform your payment operations with our comprehensive overview video.

Access PaySuite Overview

Discover how leading housing organizations are transforming their payment operations

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